Blog entries tagged 'Customer Service'

The cost of the Millennial on the Baby Boomers and Generation X'ers'

mahill510

A recent CBS 60 Minutes show highlighted the gap between the Baby Boomers, those people born between 1946 and 1965, Generation X, those people born between 1965 and 1980, and the New Generation Y or Millennial's, those people born between 1980 and 1995. Highlighted below is a news article in a British Newspaper that describes the angst I am referring to.

Each older generation, has typically been critical of each newer generation, IE the "incumbent generation& [...]

Can IT help The City of Houston Become Green?

mahill510

I was reading an InfoWorld Blog on SOA (searchoriented architecture), and the effects technology is playing in the reduction of "global warming" and "carbon footprints". You may recall that in some of my earlier blogs, I mentioned how Texas based companies like Downstream Environmental have become a de facto standard of impassioned innovation in Biofuel services, that promotes a "Green" business structure.

In May, 2007, the City of Houston pas [...]

Circle K - Bill Payment Boon in El Paso with TIO and El Paso Electric

mahill510

With the innovation of eCommerce in various local municipalities as a service to the unbanked or under banked, auto-payment services through merchants with their customers that have bank accounts, billing beinf either pre-paid, or billed to your cell phone each month, as well as banks trying to regain eCommerce market share with an under banked communities of interest, why are kiosk application not more readily available to the unbanked?

This April, 2008, El Paso Electric c [...]

3 Ways to Address Customer Service issues during the Christmas Rush

mahill510

With the Christmas holiday upon us, customer service takes on a new dimension with all of the checkout lines, increase anxiety, hordes of people, of varying character, inventory losses, theft, anger, and a number of battles by angry shoppers reachingfor that last scarf...

Adding to the confusion is the methods of payments as well as where the new consumer will purchase their goods and services for the holiday season. In the fore front, Consumers are looking to change their buying [...]

What Measures Should You Capture For Your Budget?

mahill510

As the year comes to an end, yes, there are less than 8 weeks to go; we look at developing information that will ultimately find its way into next year's budget. Budgets for the most part have already been accounted for with regards to

the 2008 calendar year, at this point, and management knows what expenses may need to be cut, as well as what purchases may require further scrutiny.

But now is the time to build your business case to insure funds are available fo [...]